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ProCogia’s analytics solutions helped a leading US mobile carrier improve voice coverage by 30%.

A national mobile carrier was consistently ranked in the bottom half of the telecom industry on voice coverage in 125 metropolitan areas.  The company engaged ProCogia to develop a system for precision monitoring, identification, and isolation of call-coverage deficiencies.

We significantly improved troubleshooting performance with real-time detection of daily deficient calls and precise geolocation of areas experiencing poor coverage. In 2017, the mobile carrier earned first or second place in industry voice-performance rankings in 39% of 125 metropolitan areas, and improved call reliability by 30%.

THE CHALLENGE:

A national mobile carrier was consistently ranked in the bottom half of the telecom industry on voice coverage in 125 metropolitan areas.  The company engaged ProCogia to develop a system for precision monitoring, identification, and isolation of call-coverage deficiencies.

PROCOGIA’S APPROACH:

ProCogia assembled a cross-functional team of data strategists, engineers, and scientists. Our process included:

  • Identify network features related to deficient calls via exploratory analyses and collaboration with client’s engineering team. 
  • Use pattern mining to identify poor network performance and pinpoint precise geolocation of the deficient calls.
  • Develop a call-classification logic around influential network features and validate with computational simulations of network performance tests. Create a model that accurately predicts voice scores published on reports.
  • Measure results from computational simulations and voice score prediction against rates and scores published in reports. Identify the highest performing call- classification logic.
  • Productionize automated daily interactive dashboards on the status of testing and performance across US. 

THE RESULTS:

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ProCogia’s solution significantly improved the mobile carrier’s troubleshooting performance with real-time detection of daily deficient calls and precise geolocation of areas experiencing poor coverage. 

In 2017, the company earned first or second place in industry voice-performance rankings in 39% of 125 metropolitan areas, and improved call reliability by 30%.

 
 
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Data Analytics

 
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OPTIMIZE: THE PROCOGIA IDOP FRAMEWORK IN ACTION

This project exemplifies the Optimize component of the ProCogia IDOP framework. a holistic methodology that applies business, technical and mathematical expertise to your company’s various data elements. Learn more

 

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